Cancellation & Refund Policy
Cancellation and Returns
Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled
To cancel an order, please call our Customer Support Center @ 08149100930 and give your order number requesting for a cancellation. If the order hasn’t been invoiced, our team will cancel the order for you and the refund will be posted back via the same method of payment for all pre-paid orders
eSun.in reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please mail us bulk requirement on firstname.lastname@example.org.
The following general returns policy is applicable to all items sold on eSun.in.
1. A product purchased on eSun.in is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions:
Product delivered is different from what was ordered
Product was received in a physically damaged condition or was found defective when package was opened.
The product or parts of the product or accessories that were described on the website as “In the Box” was missing.
All our packages are sealed with three "Tamper Evident Void Seals", click here for more information on our packaging. Please ensure that you do not accept packages where the seal is tampered. Acceptance of a tampered "Void Seal" or a damaged box will automatically disqualify any return claims for physically damaged/defective products, incorrect product or missing accessories.
The below product categories are marked as "non-returnable" unless the package received is verified as Defective or Damaged.
Mobile Phones and Laptops
Mobile Phone accessories like screen guards, screen protectors and tempered glass.
All console games and PC games that are labeled as non-returnable on their product detail pages.
2. All items to be returned must be in their original condition along with the following.
Original Order Invoice
Original packaging with labels, user manuals and warranty card
Serial Number/IMEI of the product being returned should match our system
Any accessories/components, combo or bundle products or freebies you received with the purchase
For Wrong product/colour, incorrect description and missing accessories, the product should be unused
For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by technical engineers
For DOA of non-installable products, replacements would be processed basis the following
All Apple products (smartphones, macbooks, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre
Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre
Final QA of the product and certification of defect by the technical engineers when the product is received back as a return
3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. eSun.in shall not be liable for any misuse or usage of such information.
The associated return window and exceptions (if any) for returns as per category is defined below:
Product/Category Return Window and Exceptions
Mobiles and Tablets
Mobiles 10 Days, Replacement only
Mobile Accessories 10 Days, Replacement only
Screen guards, screen protectors and tempered glasses are non-returnable.
Tablets 10 Days; Replacement only
Computers and Accessories
Laptops 10 Days; Replacement only
Software Software products are not eligible for returns/ replacements.
Office & Stationery Supplies 10 Days; Replacement only
Printers 10 Days; Replacement only
Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads 10 Days; Replacement only
Cameras, Audio and Video
Product/Category Return Window and Exceptions
DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses 10 Days; Replacement only
Headsets 10 Days; Replacement only
Home Theater in a Box 10 Days; Replacement only
Multimedia Speakers 10 Days; Replacement Only
Televisions 10 Days; Replacement Only
Small and Large Appliances
Large Appliances - Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days; Replacement only
Personal Care and Grooming
Shavers & Trimmers, Epilators, Hair Dryers & Stylers 10 Days, Replacement only
For any issues with products purchased via "Express Delivery | within 48 Hours", customers can call Customer Support or the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above
Once returns are processed for these orders, only refunds will be initiated. There is no replacement on "Express Delivery | within 48 Hours" orders.
How to generate a Return Request:
1. Please call our customer support center at 08149100930 or email us at email@example.com to get a Return Authorization code and request a pickup. Once we receive the product back, our technical engineers will evaluate the returned product and provide resolution based on the evaluation report. The replacement product will be shipped out basis the evaluation report.
2. If you've received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product.
3. If for some reason we are unable to replace a defective/damaged product, then we will refund the money towards your order back as follows
Original Order - MODE OF PAYMENT MODE OF REFUND
Credit Card Credit Card
Debit Card Debit Card
Existing Store-Credit Store Credit
Cash on Delivery Store Credit
Store Credit + another mode Store Credit and the same Mode of Payment
1) Cancellation due to products unavailability - Refund will be issue in 1-3 working days same as Original mode of payment.
2) No refund in case of damage, product returned after used or tampered the products.
3) No refund or return accepted after successful payment or order placed.